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Frequently Asked Questions

These are some of our most frequently asked questions. If your question is not addressed here, please feel free to call our office at 424.281.0371 during business hours from 9:00AM - 5:00PM Monday-Friday or email

No. The only way to hold a rental home is to have an approved application and submit the required security deposit in the form of a Cashier’s check.
The Tenant Security Deposit if fully refundable minus any charges for property damage, unpaid rent, unpaid late fees, etc.
We can provide you with a link via email to apply and pay your required (non-refundable) application fee.
You must submit your pet application through All pets must be approved in writing by the Landlord or Agent of the Landlord. No restricted breeds will be allowed on the rental property or will be approved.
Rent is always due on the 1st of the month. Tenants have a 3-5 day grace period depending on your lease agreement, regardless of the holidays.
No. Security deposits will be separate from rent payment. If you do not pay, you will be subject to a late fee that can have an effect on your credit score. Your security deposit will be returned to you within 21 days after you move out.
The easiest way is to go to your tenant portal and submit a work order. You can also call our office at 424.281.0371 from 9:00AM-5:00PM Monday - Friday and 424.281.0371 for after hours emergencies.
The definition of a maintenance emergency is something which can cause serious damage to the property or your safety and cannot wait until the next business day. Our call center will determine if you have a true emergency and contact an emergency vendor. Examples include no electricity, gas leaks, fire, carbon monoxide presence, and major water leaks.
You can contact your property manager during business hours or you will have to call a locksmith at your own expense.
The new occupant will need to fill out an application and submit proof of income. Once approved by the owner, they will be added to the lease. Please note that the same late fee terms still apply.